eCommerce Benchmarks & Insights for Multichannel Personal Care Brands

How MikMak Helps Personal Care Brands Grow, Commerce-First

Overview

According to eMarketer, eCommerce for Personal Care is projected to be the fastest-growing sector by next year, growing 17.5 percent

 

Paid Search drives the highest Purchase Intent Rates* for Personal Care brands compared to other channels

 

Walmart is the most popular online retailer for Personal Care brands based on Share of Purchase Intent Clicks*

 

 

Purchase Intent Rate*:
The percentage of shoppers who clicked through to at least one retailer.

 

Purchase Intent Clicks**:
The number of times a shopper has clicked through to at least one retailer during a single session.

 

 

Access the Complete Report

eCommerce Benchmarks & Insights for Multichannel Personal Care Brands

 

Be sure to bookmark this PDF so you can access the link whenever you need it:

 

MikMak Personal Care Guide 2024 Vertical Cover

Accelerate Sales & Market Share

Make your products discoverable

For all brands, it is important for shoppers to be able to find your Personal Care products across all media and brand websites, and be able to purchase in-store or online.

To measure the likelihood of conversion, MikMak looks at a metric called Purchase Intent Rate, which measures the likelihood that a consumer will click through to a retailer option. Right now, all channels that see traffic from Personal Care brands have a combined average Purchase Intent Rate of 5.2%

Purchase Intent Rates by Channel Type

 

MM PC Guide_PIR Channel Type

 

MikMak 2024 Personal Care Guide_Brand Website Example Florastor

 

Currently, Personal Care brands see the highest Purchase Intent Rates* on search at 11.9 percent. MikMak Commerce-enabled Brand Websites drive the second highest with 6.1 percent. Audio ads follow with 5.5 percent. Display and Video (which includes a mix of YouTube and programmatic video ads) see Purchase Intent Rates of 2.4 and 2.3 percent, respectively.

Top Channels for Personal Care Brands

 

MM PC Guide_Top Channels

Meanwhile, in terms of eCommerce shopping traffic for Personal Care brands, social platforms lead the way with 63.7 percent of Purchase Intent Clicks*. This is partially due to marketers investing a large portion of their advertising dollars into social media. Brand Websites drive the second most at 12.2 percent. Video follows at 11.9 percent.

 

When looking at social channels specifically, all driving traffic to Personal Care brands see an average Purchase Intent Rate of 4.3 percent. Instagram drives the highest Purchase Intent Rates for Personal Care brands at 7.9 percent (1.8x the average). Facebook follows at 5.9 percent (1.4x the average). YouTube is in third at 5.5 percent (1.3x the average).

 

Purchase Intent Rate by Social Platform

 

MM PC Guide_PIR Social Platform


How MikMak makes products discoverable

 

MikMak Commerce provides premium consumer shopping experiences that create a seamless path to checkout at any retailer, from anywhere across your entire media mix, including social media, retail media, programmatic, paid search, CTV, video, email, and brand websites.

 

BRAVE COMMERCE logo

Chris Chesebro of Wella on Fostering a Sense of Ownership in your Employees

 

“Investing not just in selling stuff that’s going to ultimately sell our products but helping that customer’s business grow and survive.”

 

 

MikMak 2024 Personal Care Guide_Variant Shelf

Biocodex Case Study

Personal Care brand Case Study

 

Beat the competition

To effectively grow market share, you must know, compare, and optimize your performance against brands in your category by channel, retailer, and more. You must also understand how performance changes over time.

Purchase Intent for Personal Care brands peaks at the beginning of the year 

Last year, Purchase Intent Rates for Personal Care brands saw peaks near the beginning of the year. Wednesday, March 6th, saw the highest Purchase Intent Rate of the year at 8.1 percent.

 

Purchase Intent Rates for Personal Care Brands, 2023

 

MikMak 2024 Personal Care Guide_PIR


How MikMak creates competitive advantage

 

With MikMak Benchmark Insights, you can see how your brand stacks up against other brands in your category. More specifically, you can understand your performance and media investment relative to the competition to identify new conversion opportunities and compare your performance over time to quickly understand changes and progress toward your goals.

 

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Esi Eggleston Bracey of Unilever on approaching business from a human-centric perspective

 

"You create business when you find what people need and you create solutions to people’s problems."

 

Strengthen Retailer Partnerships

Using proprietary, retailer-specific consumer insights in joint planning discussions with retailers can help unlock shelf space and media value.

Walmart is the top retailer for Personal Care Brands

Right now, among the top five retailers for Personal Care brands, Walmart leads the way, seeing 37 percent of Purchase Intent Clicks. Amazon closely follows with 36.8 percent. Target is third with 16.4 percent. Specialty retailer Ulta follows with 5.2 percent, and drug store, CVS, rounds out the top five retailers seeing 4.6 percent.

 

Top 5 Retailers for Personal Care Brands

 

MM PC Guide_TopRetailers

 

A Retinol Moisturizer product sees the highest Purchase Intent Rates, compared to other Personal Care products

When looking at the products currently driving the highest Purchase Intent Rates, or the likelihood that a shopper will click through to a retailer option, a Retinol Moisturizer takes the lead. While the Purchase Intent Rate does not measure product popularity, it can give brands an idea of what products people might likely add to their cart after seeing branded media.

 

Top 10 Personal Care Items

(by Purchase Intent Rate)

 

MM PC Guide_Top10Items


How MikMak helps brands strengthen retailer partnerships

 

Do you know if your media investment resulted in a purchase? If so, what was in that cart? This is where MikMak Sales Insights’ closed-loop attribution, or the ability to tie granular consumer touchpoints like platform and campaign all the way through to purchase, comes in.


Drive business impact and accelerate your eCommerce growth by gaining visibility into your consumers’ shopping journey, all the way through purchases at select retailers.

 

BRAVE COMMERCE logo

 

Colgate’s Dana Medema on building trust among your consumers and your own internal teams

 

"For those companies that really understand their consumer and what service or product they are going to provide, they are going to win the battle."

 

 

Drive Profitability & Reduce Costs

Improve marketing effectiveness

Do you know where is best to invest your next marketing dollar? First, it’s important to understand the channels, campaigns, creative, and audiences that actually convert.

New York sees the highest Purchase Intent Rates for Personal Care Shoppers in the US

 

MM PC Guide_TopRetailers

Personal Care Shoppers are most likely to purchase Tuesday evenings

 

MikMak 2024 Personal Care Guide_Toy Days_Top Hours


How MikMak improves marketing effectiveness

 

MikMak provides the world’s leading Personal Care brands with exclusive first-party consumer insights. With MikMak Insights, you can look into your performance from every angle, and dig deeper than other providers.

 

 

Aveeno Case Study

BRAVE COMMERCE logo

 

Coty’s Kevin Shapiro on the latest beauty trends & innovating your strategies toward what the consumers want

 

"We want to make sure that consumers can advocate for products and brands that we love...We use both paid and earned media in partnership with MikMak to truly amplify that storytelling for more consumers out there."

 

Collect first-party data

To truly improve performance and lower costs, you must also own and have a consolidated view of your consumer data and audiences.

Baby Boomers drive the most in-market traffic to Personal Care brands

 

MM PC Guide_Age 

1-Person households drive the most in-market traffic to Personal Care brands

 

MM PC Guide_Householdv2

 


How MikMak provides first-party data

 

Use first-party data collected by MikMak Commerce to build and segment qualified shopper audiences within your ads managers/DSP to improve media targeting based on product interest, retailer preferences, and channel behavior. You can also retarget or build lookalike audiences to be leveraged across your entire media plan.

 

 

AveenoBaby Case Study

 

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Kristof Neirynck of Avon on Redefining Relationship Selling

 

"Retail actually enables us to better advise the representatives who are present on marketplaces, have their affiliate links to our website to trade better. So that's ultimately our intent – how do we make everybody benefit from a more holistic ecosystem of access to the brand."

 

Save time and money

With consistent, real-time reporting and easy access to consumer, retailer, and platform insights, brands’ internal teams and agencies can save a ton of time and money. Couple these insights with best practices, and your team will be sure to gain market share and drive profitability time and time again.

 

Best Practices for Social Ads

 

To ensure your ads resonate with the target audience and achieve marketing objectives, it is essential to address several strategic considerations:

  • Clear Marketing Objective: Define a clear marketing objective or media key performance indicator (KPI) that aligns with your product or service. Provide the audience with a compelling reason to consider your offering promptly.
  • Relevance to the Audience: Tailor your creative to be relevant to the specific audience segment targeted in your campaign. Understanding your audience's needs and preferences will enable you to create content that resonates with them effectively.
  • Call to Action: Incorporate a clear call to action (CTA) in your ad that aligns with your marketing goals. It should be evident to viewers what action they need to take after engaging with your ad.
  • Clear Destination: Make it clear where viewers can take the desired action. For example, if your product is available in a grocery store, ensure the ad indicates this clearly. Bonus points if you highlight the specific retail partner.
  • Brand Presence: Your brand should be prominently featured in the creative. Building brand awareness and recognition is crucial for long-term success.

How MikMak saves time and money

 

MikMak offers one easy-to-use global platform that automatically enables consistent reporting and fast decision-making across the entire organization. With the MikMak Platform, brands can also leverage direct integrations with third-party Product Information Management (PIM) platforms including Salsify and Syndigo; as well as Data Visualization Platforms and Data Lakes like Salesforce and Google Data Studio.

 

  • Develop more nuanced insights for consumer relevance. Is your brand’s website utilizing multi-retailer checkout? Which channels are part of their shopping journey? Add the channels and retailers that resonate with your consumers to the mix. Is retail media included in your media mix? Can you expand to new formats like QR codes and CTV?
  • Optimize your content. Keep your creative and marketing outreach focused on consumer behavior. Consider implementing Shoppable Recipes or other innovative content to capture new shoppers.
  • Be agile and quick with your data, and use insights to adjust your creative and advertising methods effectively
  • Explore growth opportunities. Check your performance against category (and subcategory!) benchmarks to see how you stack up against the competition. A/B test creative and messaging to see if purchase intent increases.

Did you know that your brand can gain exclusive first-party consumer insights and multichannel analytics by partnering with MikMak?  Use MikMak Insights to access data that helps your brand develop and apply eCommerce strategies that work, with a complete understanding of consumers' behavior and preferences.

We're here to help. MikMak helps multichannel brands gain deeper consumer insights to grow and protect market share. Contact us at marketing@mikmak.com!

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Access the Complete Report

MikMak's 2024 eCommerce Benchmarks & Insights for Multichannel Personal Care Brands

 

Be sure to bookmark this PDF so you can access the link whenever you need it:

 

MikMak Personal Care Guide 2024 Vertical Cover